Refund policy

At Pooji Flowers, we take the utmost care in preparing your bouquets to ensure they arrive fresh, beautiful, and as requested.

If something isn’t 100% right, our friendly customer care team is just a moment away and ready to go the extra mile to make it right. Please direct all queries to Pooji Flowers customer service, and we will do our best to resolve any issues as soon as possible.

If your flowers arrive in poor condition or incorrect, please attach a clear photo with your inquiry. Our customer care team will assess the issue and respond within 24 hours.
If a refund is approved, please note it may take up to seven working days to appear in your account.

Due to the perishable nature of flowers (especially in Kuwait’s hot climate), we ask that you contact us within one days of receiving your order to ensure we can address your concerns promptly.

Please note:

• We do not accept returns or change-of-mind requests, due to the short life span of fresh-cut flowers.

• All orders are final and cannot be cancelled once confirmed.

At times, we may need to substitute flowers based on seasonal availability. Our experienced florists will always choose high-quality blooms to ensure a premium bouquet, and we will do our best to inform you of any major substitutions.

Discount Codes: It is the customer's responsibility to apply any valid discount code before checkout. Pooji Flowers will not issue refunds if a discount code was not used during purchase.

If you need assistance with a refund, substitution, or quality issue, please contact us at:
📧 sales@poojiflowers.com