Shipping policy

Shipping & Customer Care Policy – Pooji Flowers

At Pooji Flowers, we take the utmost care in preparing your bouquets to ensure they arrive fresh, beautiful, and on time.

Delivery Details
We offer Same-Day Delivery for all orders placed within Kuwait before 10:00 PM Kuwait Local Time.

Scheduled Delivery Time Slots

When placing your order, you can choose a delivery date up to 45 days in advance and select a 3-hour delivery window that suits you. Delivery slots are available every day from 7:00 AM to 12:00 AM (midnight)

Your bouquet will be delivered at any time within your selected window. For same-day orders, only the time slots still available on the day are shown.

Express Delivery

Need it sooner? Choose "As Soon As Possible" at checkout, and we'll deliver your order within approximately 2 hours.

Delivery Charges

Delivery charges depend on your delivery area and apply to both Same-Day and Scheduled Delivery:

The exact delivery fee for your address is calculated automatically at checkout.

Customer Support
If something isn’t 100% right, our friendly customer care team is just a moment away. We’ll go the extra mile to make things right. Please direct all inquiries to our customer service team at sales@poojiflowers.com, and we’ll do our best to resolve your issue as quickly as possible.

Issues with Your Order
If your flowers arrive incorrect or below our quality standards, please include a photo of the bouquet with your inquiry. Our customer care team will assess your claim and respond within 24 hours.
Please note that any approved refund may take up to seven working days to reflect in your account.

Important Note About Time Sensitivity
Because our flowers are perishable (and Kuwait’s summers can be harsh!), we ask that you get in touch with us within two days of receiving your bouquet if there is a problem. This helps us respond effectively to your concern.

Returns & Cancellations
Due to the delicate and perishable nature of our products, we do not accept returns or change-of-mind requests. All orders are final and cannot be cancelled once confirmed.

Flower Substitutions
From time to time, we may substitute flowers due to seasonal availability. Rest assured, our florists will always choose the best quality blooms available and maintain the premium look and feel of your order. We will inform you in advance if any significant substitution is made.

Discount Codes
Please ensure any discount codes are applied before checkout. Pooji Flowers will not be responsible for refunds where a discount code was not used during the purchase.

Contact Us
For any issues related to returns, refunds, or inquiries, please contact us at:
📧 sales@poojiflowers.com